Refunds & Returns

💰 Refund & Exchange Policy | Clear & Transparent After-Sales Service for a Worry-Free Shopping Experience

At CNshopper, we understand that cross-border purchasing is more complex than local shopping.

That’s why we are committed to offering a fair, efficient, and transparent refund and exchange mechanism—giving every global customer a better after-sales experience they can trust.

🎯 Eligible Scenarios for Refunds / Returns / Exchanges

Scenario Type	Description	Our Solution
❌ Out of Stock	Seller confirms item is unavailable or removed	Full refund or assistance replacing with a new link
❗ Wrong Item Received	Delivered item differs from your original product link (brand/model/color)	Option to refund, return to original seller, or repurchase correct item
💥 Damaged or Defective	Item found damaged or with major defects upon warehouse check-in (not caused by shipping)	Photo evidence provided; refund or replacement supported
⛔ Rejected by Customs / Buyer	Parcel rejected by customs or recipient	Option to reship or partial refund (case-by-case)
❌ Order Cancellation	Item not yet purchased or recently submitted	Risk-free cancellation and full refund
🔁 Model/Color/Size Change Needed	Customer selected wrong variant and seller allows exchange	We assist with exchange; buyer covers extra fees & shipping

♻️ About Exchanges

CNshopper supports partial exchange requests under the following conditions:

✅ Item has not been shipped overseas
✅ Original store/seller supports exchanges (most Taobao/1688 shops do not by default)
✅ Buyer agrees to pay any additional cost or second shipment fee

⚠️ If the item has already left the warehouse or been shipped internationally, CNshopper cannot offer exchange/return service abroad. Please double-check size/color/parameters before placing your order.

📌 How to Apply for After-Sales Service

Go to "My Account" → "Order Center" → Select the order → Submit a refund/exchange request
Or contact our customer service via online chat or email with your Order ID + Issue Details
We respond to all refund/exchange requests within 24 hours
Upload of photos/videos as evidence is supported to help resolve disputes

🕒 After-Sales Processing Timeline

Item	Timeline
📥 Refund Processing	Usually refunded within 3–5 business days (depending on payment method)
📦 Exchange Handling	We coordinate with seller within 48 hours
🧾 After-Sales Records	All purchase screenshots + warehouse inspection photos are archived for reference

❌ Non-Refundable / Non-Exchangeable Situations

Case	Explanation
🚫 Order placed incorrectly and item has been purchased	Once a non-refundable or customized item is bought, refund is not supported
🚫 Subjective dissatisfaction (e.g., “don’t like the item”)	Not considered a product issue; no refund provided
🚫 Package already exported or en route overseas	Cross-border shipping started; cannot be recalled or modified
🚫 Customer knowingly purchased high-risk products (e.g., refurbished, gray market)	Buyer accepts full responsibility for their decision

✅ Why Our After-Sales Support Is More Reliable

Every purchase backed by screenshots, payment records, and warehouse photos
Auto-photo check-in at warehouse; video inspections available for high-value items (by request)
Real customer service agents review every case, with traceable records
We don’t “auto reject” exchange requests—we evaluate feasibility and respond responsibly

🔐 Shopping Tips Before You Order

🔍 Please double-check item details, sizes, color, seller rating before submitting
📝 If unsure, consult our customer service before placing the order
🎥 For high-value or custom products, we recommend requesting a video inspection

📲 CNshopper is here to be your most reliable global shopping assistant

We don’t just place orders—we build a transparent, secure, and controllable cross-border shopping experience.

Visit us now 👉 cnshopper.com and shop with confidence!